Advisory Services

Created to provide value and guidance before digital transformation gets underway, we partner with our customers on a broad range of advisory services. Counsel considers those just starting their journey who need assistance in collecting and documenting business requirements, or determining the right business systems for them to consider and evaluate. Others have already implemented a business system, but want to improve the experience for their business users. No matter where you are on your path to digital transformation, we can help make sense of the current situation and prepare a strategically aligned path forward—together—and help support your acceleration to the future state.

Assess

We work with our customer’s teams to understand not only the pain points within current business processes, but also the future business requirements that must be met in order to efficiently achieve business goals. During this assessment, we will also review the current configurations of business systems and assess the implementation against best practice configurations that we see across our portfolio.

Recommend

Once the assessment stage is complete, we will offer solutions recommendations based on identified gaps and opportunities to address pain points impacting short and long-term planning goals. Depending on the maturity of the current business application stack, recommendations may range from identifying the right software to evaluate that meets the business needs, assessing a troubled implementation, or even areas where change management can increase user adoption.

Evaluate

Apps can also assist with software selection services, including RFP creation, vendor identification, management of the RFP process, and scoring mechanisms to quantify business user feedback. With deep relationships across the system integrator community and multiple software platforms, we help customers find the right partner to assist with the implementation of the software and even support vendor negotiations to get the best price and contract terms possible.

Plan

Our business system design services are designed to be modular and flexible, so that customers can choose the parts of the services that are appropriate for their needs. Our services cross all functional areas of the business system stack, including ERP, SCM, HCM, CRM, EPM, Data & Analytics, Public Cloud, integration and automation.

Global Design

At this stage of digital transformation, Global Design customers have typically selected a business systems software to implement, but need more nuance around how the software will specifically work to support the desired end outcome of the implementation—this is where Apps can help.

We recommend that customers engage in a global design phase prior to the implementation. This step allows for a deep dive into the standard system functionality and business processes, to better understand system capabilities. We also design required interfaces, master data management, data conversions, extensions, reports and change management requirements with a focus on process change, people concerns, communication, and training for a successful implementation.